If you notice a difference between the discount percentage you’ve set in Discounty and the one shown on your store, this guide will help you understand why it happens and how to fix it.
How Discounts Are Calculated and Displayed on Your Store
Your store shows discounts based on the original price and sale price. For example, if the original price is $44 and the sale price is $38.50, the real discount is 12.5%.
However, rounding in your store may cause the displayed discount to be slightly different, such as 12% or 13%.
Common problems and solutions
1. Significant Difference in Discount
Problem: The discount shown on your store is much higher than expected. For example, you set a 20% discount, but it shows as 50%.
Reason: This often occurs if a product already had a previous discount before Discounty was applied, affecting the ‘compare-at price.’
Example:
If the original price was $100, the sale price was $70, and then a 20% Discounty discount is applied, the new price would be $56, which makes it appear as a 44% discount, not 20%.Fix:
Deactivate the Discounty campaign.
Remove the previous discounts.
Reactivate the Discounty campaign.
If you need assistance, our support team is available to help.
2. Small Difference in Discount
Problem: The discount shown is slightly higher or lower than expected. For example, you set a 15% discount, but the store shows 14% or 16%.
Reason: This happens due to how your store rounds numbers.
Fix:
You may need to adjust the rounding settings in your theme code. If you're unsure how to do this, our support team can guide you.
3. Small Difference in Discount with Different Currencies
Problem: When prices are converted to another currency, the discount appears slightly off.
Reason: This happens because of rounding issues after currency conversion.
Fix:
Go to Settings > Markets > Preferences.
Turn off the Price Rounding option.
If this doesn’t resolve the issue, you may need to adjust your theme code. Our support team is available to assist you with this.
If you encounter any difficulty troubleshooting the issue, there's no need to worry! Our support team is always eager to assist you every step of the way. Please don't hesitate to reach out to us for personalized guidance and solutions tailored to your needs.