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Troubleshooting Guides
Facing any issues? Here are our troubleshooting guides.
Troubleshooting Guide: Discounty "General discount" campaign not workingTroubleshoot issues with Discounty general discount campaigns. Check product status, EEA settings, app conflicts & markets.
Troubleshooting Guide: "Quantity and volume discount sale" campaigns not working
Troubleshooting Guide: Mismatched Discount Percentages in Your Store
Prevent Shopify Discount Codes from Combining with Discounty General DiscountsThis article suggests a workaround to prevent Shopify amount off product discounts from stacking with Discounty General Discount campaigns.
Troubleshooting guide: What to do if you uninstall the app without disabling the General Discount Campaign