Troubleshooting Guides
Facing any issues? Here are our troubleshooting guides.
8 articles
Bulk price editor (formerly named "General discount") campaigns
The trouble shooting guides for common issues with Price rule campaigns.
How to prevent Shopify discounts from combining with Discounty Bulk price editor campaignsUse this workaround to prevent Shopify “amount off product” discounts from stacking with "Discounty Price rule campaigns".
Why the store shows a different discount percentage than what I set in Discounty Bulk price editor (formerly named "General discount") campaign? Troubleshooting guide.If a Discounty Bulk price editor campaign says e.g. “-20 %” but your storefront shows another number, work through these checks to align the two.
Why aren’t some or all products discounted in my “Bulk price editor” (formerly named "General discount") campaign?If your "Bulk price editor" (formerly "General discount") campaign is active but some products still show full price, check these common fixes.
Why the "Bulk price editor" (formerly named "General discount") discount shows the sale price but no strike-through (compare-at) for EU shoppers?If European customers see only the sale price and not the crossed-out original price, check this guide to reveal the full discount.
Why the "Bulk price editor" (formerly "General discount") discounts show up, then vanish minutes or hours later?If your "Bulk price editor" discounts show up at first but revert to the original price after a while, follow these steps to keep them live.
What to do if you uninstall Discounty without deactivating a Bulk price editor campaign?Uninstalling the Discounty app without disabling an active Price rule campaign may leave discounted prices active. Learn how to fix it.
Quantity discount and Cart goal campaigns
The trouble shooting guides for common issues with Minimum quantity/volume and Minimum value campaigns.
Why is the “Quantity discount” or “Cart goal” campaign not applying? Troubleshooting guide.If your Discounty Quantity discount or Cart goal campaign isn’t triggering although the conditions are met, walk through the checks below.
Why the "Quantity disocunt" or "Cart goal" widget does not show?If you are having issues with the widget for min quantity/volume or min value campaigns on product page, follow this guide.