Troubleshooting Guides
Facing any issues? Here are our troubleshooting guides.
9 articles
Prevent Shopify Discount Codes from Combining with Discounty Price rules (General Discounts)This article suggests a workaround to prevent Shopify amount off product discounts from stacking with Discounty Price rule (General Discount campaigns).
Why the "Saving on cart" widget does not show? Troubleshooting guide.If you are having issues with the "Saving on cart" widget, follow this guide.
Price rule (formerly named "General discount") campaigns
The trouble shooting guides for common issues with Price rule campaigns.
Why the store shows a different discount percentage than what I set in Discounty Price rule (formerly named "General discount") campaign? Troubleshooting guide.If a Discounty Price rule campaign says e.g. “-20 %” but your storefront shows another number, work through these checks to align the two.
Why aren’t some or all products discounted in my “Price rule” (formerly named "General discount") campaign? Troubleshooting guide.If your "Price rule" (formerly "General discount") campaign is active but some products still show full price, check these common fixes.
Why the "Price rule" (formerly named "General discount") discount shows the sale price but no strike-through (compare-at) for EU shoppers? Troubleshooting guide.If European customers see only the sale price and not the crossed-out original price, check this guide to reveal the full discount.
Why the "Price rule" (formerly "General discount") discounts show up, then vanish minutes or hours later? Troubleshooting guide.If your "Price rule" discounts show up at first but revert to the original price after a while, follow these steps to keep them live.
Troubleshooting guide: What to do if you uninstall the app without disabling the Price Rule (General Discount Campaign)
Minimum quantity/volume and Minimum value campaigns
The trouble shooting guides for common issues with Minimum quantity/volume and Minimum value campaigns.
Why is the “Minimum quantity/volume” or “Minimum value” campaign not applying? Troubleshooting guide.If your Discounty min quantity/volume or min value campaign isn’t triggering although the conditions are met, walk through the checks below.
Why the "Minimum quantity/volume" or "Minimum value" widget does not show? Troubleshooting guide.If you are having issues with the widget for min quantity/volume or min value campaigns on product page, follow this guide.