Price rule (formerly named "General discount") campaigns
The trouble shooting guides for common issues with Price rule campaigns.
6 articles
How to prevent Shopify discounts from combining with Discounty Price rule campaignsUse this workaround to prevent Shopify “amount off product” discounts from stacking with "Discounty Price rule campaigns".
Why the store shows a different discount percentage than what I set in Discounty Price rule (formerly named "General discount") campaign? Troubleshooting guide.If a Discounty Price rule campaign says e.g. “-20 %” but your storefront shows another number, work through these checks to align the two.
Why aren’t some or all products discounted in my “Price rule” (formerly named "General discount") campaign?If your "Price rule" (formerly "General discount") campaign is active but some products still show full price, check these common fixes.
Why the "Price rule" (formerly named "General discount") discount shows the sale price but no strike-through (compare-at) for EU shoppers?If European customers see only the sale price and not the crossed-out original price, check this guide to reveal the full discount.
Why the "Price rule" (formerly "General discount") discounts show up, then vanish minutes or hours later?If your "Price rule" discounts show up at first but revert to the original price after a while, follow these steps to keep them live.
What to do if you uninstall Discounty without deactivating a Price Rule campaign?Uninstalling the Discounty app without disabling an active Price rule campaign may leave discounted prices active. Learn how to fix it.