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How to Customize the Pop-up in Buy X Get Y Campaigns

If you’re using the “Show Pop-up” method in your Buy X Get Y (BXGY) campaign, you can now fully customize the look, content, and behavior of the pop-up to better match your brand and boost conversions.

Updated this week

This guide will walk you through every section of the Pop-up Customization Page inside the Discounty app.

Where to Find the Customization Page

  1. Go to your Discounty dashboard in Shopify.

  2. Click on “Customization” in the left-hand menu.

  3. Select Buy X Get Y.

⚠️ Note: The customization options are only available when you’ve selected “Manual – Show Pop-up” as your reward method.


1. 🧾Text Customization

Use this section to update the copy that appears in the pop-up.

Header Texts

  • Title – The main headline at the top of the pop-up

    Example: “Your cart qualifies for these rewards.”

    You can also use variables like {{campaign}} to auto-display the campaign name.

  • Subtitle – Supporting text that gives extra instructions

    Example: “Now you’re able to choose between them. Add before checking out!”

⚠️ Note: The subtitle is only shown on desktop and will not appear on mobile.


Button Labels

You can customize the labels for the following buttons:

  • Select

  • Add to Cart

  • Continue Shopping

You also have the option to remove the Continue Shopping button entirely.


Discount Badge Options

Control how the discount appears on reward products:

  • Display the discount as a percentage or amount (e.g., -50% vs -$25)

  • Enable the “Free Gift” badge — displays a “Free Gift” label instead of a discount amount when the discount is 100%.


2. 🎨 Color Customization

Match the pop-up style with your store’s branding by customizing the color palette.

Theme Colors

  • Primary Color: Used for main CTAs like “Add to Cart,” “Select,” and main text including product names, prices, and button text on secondary buttons and guidance text.

  • Secondary Color: Used for secondary button backgrounds, main button text, product card backgrounds, and guide text background.

  • Borders Color: Used for product card edges and navigation dots.


Element Colors

Customize specific UI elements:

  • Pop-up background color

  • Header background color

  • Header text and icon color

  • Sales badge color

⚠️ Note 1: A real-time preview is available on the right side - with toggles for desktop and mobile view.

⚠️ Note 2: You currently cannot customize the color of the footer section and its buttons on mobile view.


⚙️ 3. Pop-up Behavior (Dismiss Settings)

Control how and when the pop-up disappears after it’s shown:

  • Dismiss until a campaign is triggered again

    → Once the pop-up is closed, it won’t show again until the campaign conditions are met again - either from a new campaign or re-triggering the same one.

  • Dismiss for 2 minutes after closing

    → Prevents showing again even if other campaigns are triggered, for 2 minutes.

  • Keep showing until the reward is added

    → Most aggressive option: ensures user doesn’t miss the gift. Good for urgent promos.


Preview in Real-Time

Everything you customize is instantly visible in the preview pane:

  • Mobile & desktop toggle available

  • Live view of test reward products and buttons

  • Preview your color and text changes before going live

After checking everything, you can save the changes and make them live. Remember, the “Reset to Default” button will revert all changes to the original version.


What’s Not Customizable (Yet)

Currently, the following options are not supported:

  • Changing fonts

  • Modifying the layout structure (e.g., switching from grid to carousel)

  • Adding videos, icons, or custom HTML


Need Help?

If something isn’t working or the pop-up isn’t appearing:

  • Make sure the App Embed is enabled in your Shopify theme.

  • Confirm that Manual – Show Pop-up is selected in the campaign setup.

  • Contact us via chat, or refer to the full BXGY Setup Guide.

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