1. Enabling the Pop‑Up
In Campaign Setup, select Reward Delivery → Manual – Show Pop‑Up.
Save and launch your campaign.
Theme requirement: Make sure the Discounty app embed is enabled in your theme’s App embeds panel. If the pop‑up doesn’t appear, double‑check this setting.
2. Customer Experience
Desktop
Appears centered on the screen with a store‑wide overlay.
Each reward tile shows image, title, variants, price (or “Free”), and the quantity the customer can add.
Mobile
Slides up from the bottom for a native‑app feel.
Single‑column layout with swipe‑to‑scroll if multiple rewards are offered.
⚠️ Note: Pop‑up text and styling are not yet customizable, but full control will be available in an upcoming release.
3. Reward Limits
Customers can select products from the pop-up only up to the maximum reward quantity you’ve defined in the campaign settings. Once the limit is reached, additional selections will be disabled.
Example: If one free gift is allowed, the Select button is disabled after a single reward is chosen.
The pop‑up updates remaining quantities in real time.
⚠️ Note: For now, each BXGY campaign allows only one reward per order. We’re working on expanding this in the next release so you can define the maximum number of rewards per campaign.
4. Combination behavior
If two or more BXGY campaigns are active and their X products are in the cart (rewards unclaimed), a single pop‑up lists all eligible Y products - each with its own discount. The total selection limit equals the sum of reward limits across those campaigns.
4. Add‑to‑Cart Behaviour
When a customer selects a reward, Discounty instantly adds the product to their cart. Some themes do not refresh the cart display in real time, so customers may need to reload the page to see the newly‑added item. If this occurs in your store, reach out to our support team, and we’ll fine‑tune the integration so your cart updates automatically.
5. Pop‑Up Dismiss & Re‑Trigger Logic
If a shopper closes the pop‑up without selecting a reward, it stays hidden until BXGY conditions are met again.
Re‑trigger scenarios:
The cart is emptied and refilled.
Another BXGY campaign with different conditions is triggered.
The pop‑up re‑opens automatically if the customer removes the reward and re‑qualifies while still on site.
⚠️ Note: In the next release, you’ll be able to customise this dismiss and re‑trigger logic to fit your store’s needs.
Need more help? Chat with our support team from within the app - we’re happy to assist.