Why this happens
Price rule campaigns (formerly named "General discount" campaigns) work by modifying the product’s Price and Compare-at Price directly in Shopify.
If you remove the app without first disabling the campaign, your store may continue showing discounted prices, and products won’t revert automatically.
How to fix it
✅ Recommended: Reinstall Discounty and let us fix it
Reinstall the Discounty app
Go to the Shopify App Store and reinstall Discounty. This restores access so we can update your product prices.Contact our support team
After reinstalling, reach out via in-app chat or email. We’ll help disable the campaign and revert prices to their original state.
🛠️ Alternative: Fix prices manually in Shopify
You can also restore pricing yourself, but this may be time-consuming:
Option A: Manually edit each product
Go to Shopify Admin > Products
Edit the Price and Compare-at Price fields for each affected product
Option B: Use product export/import
Export your products from Shopify > Products > Export
Open the CSV and update the Price and Compare-at Price columns
Re-import the file into Shopify
⚠️ Manual updates can be error-prone for stores with many SKUs. We recommend reinstalling the app and contact us for quicker and safer resolution.
Best practices to avoid this issue
Always disable active Price Rule campaigns before uninstalling the Discounty app.
If you're unsure, contact our support team for help before making changes.