If your Quantity and Volume Discount Sale campaign in Discounty isn’t applying correctly on your store, follow these steps to resolve the issue.
Step 1: Verify the Discount Is Working
Sometimes the discount may apply in the cart but not show up on the product page. To check if the discount is working:
Add the required minimum quantity to your cart.
Check if the discount is applied in the cart.
If the discount applies in the cart but doesn't display on the product page, refer to this article.
If the discount doesn’t apply in the cart despite meeting the minimum criteria, proceed to Step 2.
Step 2: Check if Discounty Discounts Are Set Up in Your Store
The Quantity and Volume Discount Sale campaign works by creating Shopify's discount functions. To ensure these are set up properly:
Go to the Discounts section in your Shopify Admin.
Look for the discounts created by Discounty and ensure they’re all activated.
Depending on your installation date, you may see different configurations:
Recent installations: (list details here)
Older installations (before July 24, 2024): (list details here)
Older installations (before July 24, 2024):
OR:
If Discounts Are Active but Not Working
If all discounts are active but the discount still isn't working, contact our support team for further assistance.
If any discounts are deactivated, reactivate them and test your store again.
Shopify Discount Limitations
Please note that Shopify has some limitations:
A store can have up to 25 active automatic discounts at a time.
A store can have up to 5 function-based automatic discounts at a time.
If you've reached these limits, consider deactivating other discounts and try again. If the issue persists, reach out to our support team for further assistance.
Need Help? Contact Support
If you encounter difficulties or the issue continues after following these steps, feel free to contact our support team. We're here to help!