When Can I Edit a Campaign?
When Can I Edit a Campaign?
You can edit campaigns with the following statuses:
Expired
Scheduled
Needs Upgrade
Campaigns with the following statuses cannot be edited:
Active
Retrieving
Applying
Reverting
What Should I Do If I Want to Edit an Active Campaign?
What Should I Do If I Want to Edit an Active Campaign?
Active campaigns cannot be edited directly. To make changes, follow these steps:
Deactivate the active campaign.
Make the necessary changes to the campaign.
Save your changes.
Reactivate the campaign to apply the updated settings.
If a Product is Included in Two Campaigns, Will It Be Discounted Twice?
If a Product is Included in Two Campaigns, Will It Be Discounted Twice?
No, by default, a product will only be discounted by one campaign — the one that started first. When the second campaign begins, the product will be automatically removed from it, even if it meets the product filters for that campaign.
If you'd like the product to be discounted in both campaigns, you can combine the two campaigns. Learn more.
How Long Does It Take for a Campaign to Become Active or Inactive?
How Long Does It Take for a Campaign to Become Active or Inactive?
The time it takes for a campaign to activate or deactivate depends on the number of product variants involved. On average, it updates 10 variants per second.
When a campaign is activated, each product variant is updated individually to apply the discount.
When a campaign is deactivated, each variant is updated to revert to its original price.
The process speed may vary based on the total number of variants, but typically, the update occurs at a rate of 10 variants per second.
If I Add a New Product to My Store or a Collection with an Active Campaign, Will It Be Automatically Discounted?
If I Add a New Product to My Store or a Collection with an Active Campaign, Will It Be Automatically Discounted?
If the "Automatically Update" option is enabled in the campaign settings, any new product added to the store or collection will automatically be included in the active campaign and receive the designated discount.
If the "Automatically Update" option is disabled, you’ll need to manually deactivate and reactivate the campaign for the newly added products to receive the discount.
If I Remove a Product from a Collection with an Active Campaign, Will Its Price Be Automatically Reverted to the Original Price?
If I Remove a Product from a Collection with an Active Campaign, Will Its Price Be Automatically Reverted to the Original Price?
If the "Auto-update the campaign's products when items are added or removed from your store" option is enabled, removing a product from a collection that’s part of an active campaign will automatically remove the product from the campaign. The price will then revert to its original price.
If the "Auto-update the campaign's products when items are added or removed from your store" option is disabled, you’ll need to manually deactivate and reactivate the campaign to ensure the discount is removed from the product.
How Long Does It Take to Receive a Reply from Support?
How Long Does It Take to Receive a Reply from Support?
We aim to respond to all inquiries within a few minutes. However, during busy periods, response times may take a few hours. We appreciate your patience and understanding.
Priority Support is available for paid plan customers, but we strive to assist all users, including those on the free plan, as quickly as possible.
How Can I Use the Trial Period of Paid Plans?
How Can I Use the Trial Period of Paid Plans?
All Discounty plans come with a 3-day free trial. Please note, after the trial period ends, you will be charged for the plan you selected.
Use the trial period to evaluate the plan and determine if it fits your needs before committing to the paid subscription.