When can I edit a campaign?
When can I edit a campaign?
You can edit campaigns with the following statuses:
Expired
Scheduled
Needs Upgrade
You cannot edit campaigns with the following statuses:
Active
Retrieving
Applying
Reverting
What should I do If I want to edit an active campaign?
What should I do If I want to edit an active campaign?
You cannot edit an active campaign directly. To make changes, follow these steps:
Deactivate the campaign.
Make your desired changes.
Save your changes.
Reactivate the campaign to apply updates.
Will a product be discounted twice if it is in two Discounty campaigns?
Will a product be discounted twice if it is in two Discounty campaigns?
No. By default, a product will only be discounted by one campaign — the one that started first. If another campaign includes the same product, it will be automatically removed from that campaign when it starts, even if it matches the filters.
If you want to apply both discounts, you can combine Discounty campaigns together. Learn more.
How long does it take for a campaign to become active or inactive?
How long does it take for a campaign to become active or inactive?
The time it takes for a campaign to activate or deactivate depends on how many product variants are included. On average, Discounty processes 10 variants per second.
If I add a new product to my store or a collection with an active campaign, will it be automatically discounted?
If I add a new product to my store or a collection with an active campaign, will it be automatically discounted?
It depends on whether the following setting is enabled in your campaign configuration:
Auto-update the campaign's products when items are added or removed from your store
If enabled: New products added to your store or to a relevant collection will be automatically included in the active campaign and receive the discount.
If disabled: You’ll need to manually deactivate and reactivate the campaign for the new products to be included and discounted.
Please note that the auto-update process may take a few hours (typically up to 2 hours) to take effect.
What happens if I remove a product from a collection in an active campaign?
What happens if I remove a product from a collection in an active campaign?
It depends on whether the following setting is enabled in your campaign configuration:
Auto-update the campaign's products when items are added or removed from your store
If enabled: When a product is removed from a collection that’s part of an active campaign, it will automatically be excluded and its price will revert to the original value.
If disabled: You'll need to manually deactivate and reactivate the campaign to ensure the discount is removed from the product.
Please note that the auto-update process may take a few hours (typically up to 2 hours) to take effect.
How can I use the trial period of the paid plans?
How can I use the trial period of the paid plans?
Every Discounty paid plans come with a 3-day free trial. After the trial ends, the subscription fee for your selected plan will be charged automatically.
We recommend using the trial period to explore all features and see if the plan meets your needs. If you decide not to continue, be sure to cancel before the trial ends to avoid charges.
How long does it take to get support?
How long does it take to get support?
Our goal is to make sure you get the help you need as quickly and smoothly as possible. In most conversations, our AI agent is available instantly to assist with common questions and tasks. If you’d rather speak with a human, or if your issue needs more personalized support, no problem at all — our team is here and ready to step in. Most messages are answered within a few minutes. During busy times, it may take a few hours. We appreciate your patience and trust.
Paid plan users receive priority support, but we always strive to respond to all users promptly.